Contact Centre Courses

The Contact Centre buzz...

Did you know that UK Contact Centres employ almost 5% of the working population? It’s a massive business, and full of truly unique challenges which we understand only too well.

It’s an industry close to our hearts – over the past 15 years we have worked within contact centres and we specialise in delivering solutions for contact centres.

We know that the contact centre is the heart of your business, where all the action happens and where customer satisfaction and the business goals should be at the front of everyone’s minds.

Between us, our team have gathered best practice from a whole variety of contact centres operated by the large corporate clients we have worked with to deliver real results.

Challenge Us!

We offer up to 3 free contact centre analysis telephone consults for customers each month and then recommend solutions in strategy, technology and training without any obligation.

We love a challenge and whatever your contact centre problem or goal we will bring you some rock solid ideas free of charge.

Fill in our consultancy request form to get in on the action.

If you want to dive deeper into your contact centre issues and drive out real Return on Investment then you might want to consider our on-site Contact Center Immersion Package.

Global reach, proven results

We deliver contact centre courses all across the UK and beyond, for example we deliver contact centre courses for customers with multi-channel call centres in South Africa and India as well as the UK.

Our most popular contact centre courses include…

…but you can see a complete list from the Solutions menu. We also provide a range of contact centre specific e-learning packages which are perfect busy contact center environments.

Get the Return on Investment

Our MD, Carolyn Blunt was voted ‘Most Respected Person in the UK Contact Centre Industry’ by readers of Call Centre Helper.  Carolyn is a regular guest speaker at various national and international Contact Centre events and conferences throughout the year.  Also, if you’re interested you can read a range of her published contact centre articles and industry commentary in the News section.

We create bespoke tailored solutions to meet your exact need and we because we believe that we can help and contact centre business we guarantee demonstrable ROI on all our interventions.

If you need inspiration for your contact centre environment then some of our standard courses are listed on the menu to the right hand side of this page. If you can’t find what you need then please contact us for more help.

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