Getting the best out of Customer Email!

Letters, email and social media are useful tools to communicate with your customers.  However, if done badly they can cause a negative impression of you and your organisation.  It is vital to get written communications correct as they are a lasting record, unlike spoken words which disappear into the ether.

With the golden rules of this digital decade shared, you will be confident that you will be consistently producing modern, positive and professional written communications that will never unintentionally offend and are in the right tone for your brand voice and the channel you are using; it should differ between letters and emails and again for chat or social media. The written word will demand slightly different styles each time.

Utilising best practice and the latest thinking from NLP theory, this workshop will allow you to critique your email (or other written) communications and find ways to improve and standardise your work for a powerful and positive impact on clients, customers and colleagues.

Cost Effective

We are always keen to discuss metrics with you to demonstrate and guarantee maximum return on your investment from working with us.

The Course

Utilising best practice and the latest thinking from NLP theory, this workshop will allow you to critique your email (or other written) communications and find ways to improve and standardise your work for a powerful and positive impact on clients, customers and colleagues.

Interactive

This is an interactive session so come prepared to discuss and practice your skills in a safe, friendly and fun environment. It’s the best way to learn and the day will fly by!

Duration

This is a 1 day course

Time

9.30am until 4.30pmv

Where

Venue of your choice

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