What we do

What we do

Real Results Training specialises in soft skills training, particularly contact centre training, customer service, communication skills and leadership.

First and foremost, it’s important to realise how essential it is to build every training solution around the needs of each client.

•    Sometimes the requirement is a series of cost-effective bite-sized chunks, on or off site.
•    Or it might be a longer series of sessions, away from the offices
•    It could be as simple as 1:1 coaching to help a particular individual
•    Or a larger group, to create new dynamics and efficiencies

We’ve got a tightly defined Real Results Training Style, which we can summarise like this:

•    Clear learning objectives that are shared and agreed before any training starts
•    A relaxed, fun, friendly training environment, totally built around the personalities, desires and abilities of all the delegates
•    A blend of participative training methods, that ensures everyone is involved, regardless of abilities
•    Continual engagement at every part of the training, making sure everyone is interested and feeling confident about making progress
•    Ongoing reviews on a personal level to measure learning, and an action plan for each individual to take what they’ve learned back to the office

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