Case studies
Have a look at some of our favourite projects
What’s important for you?
The great thing about our e-learning platform is how flexible it is.
Find out more
Tailor made Training
Every company is different, so our training solution for you is as unique as you are.
You are in safe hands
All Real Results trainers are CIPD or equivalent qualified with at least 5 years business experience in their subject and 3 years training experience
When we say real results…
…that’s exactly what we mean. Our training sticks. You work with us and you’ll be better, forever.
Our training courses
Five quick fixes for time-pressed contact centre team leaders. FREE audio download
Real Results Training has recently recorded an mp3 download for time-pressed contact centre team leaders.
Tune into this 15 minute recording where Carolyn shares with you:
- How to quickly and easily get the most from your agents
- The little known signposting technique that can slash your AHT
- The pain-free way to saving time, money and energy (you’ll love this)
- The simple truth to customer retention
Listen Now
Contact centre masterclass
Are you a contact centre? More than 50% of our clients are and the rest have customer contact hubs within their organisation somewhere.
To help time pressed contact centre employees get their hands on training without ever leaving their desks we have created the contact centre Advantage Training Library.
We will be adding to this over 2015 but for now the Team Leader Masterclass series is ready for instant access. Come on over and take a look: www.catli.co.uk
“TWENTY YEARS FROM NOW YOU WILL BE MORE DISAPPOINTED BY THE THINGS THAT YOU DIDN’T DO THAN BY THE ONES YOU DID DO”
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5 big mistakes: Free webinar
On Tuesday the 1st of April at 1:00 PM – 2:00 PM join Carolyn Blunt, MD of Real Results Training for a live webinar.
“The five big mistakes contact centres are making that are costing them time, money and agents year after year”.
This webinar has a limited attendance of just 250 places so make sure you register early to learn about these mistakes and how you can avoid making them.
“A PERSON WHO NEVER MADE A MISTAKE NEVER TRIED ANYTHING NEW”
Register
