Essential Call & Contact Centre Management Skills

Every contact centre manager needs to understand key metrics and the impact of measuring and using data in the contact centre is key to creating a driven operation.

However it also about being a leader of people and being a professional role model, especially if you have been promoted from within. This course will show you how.

This session is engaging and interactive. Participants enjoy the hands-on approach and leave feeling knowledgeable about the industry, technology and trends, and how to keep up to date with information going forwards.

Cost Effective

We are always keen to discuss metrics with you to demonstrate and guarantee maximum return on your investment from working with us.

The Course

The purpose of this course is to support you to develop in your career, through a deeper understanding of how to manage a call or contact centre. This course is useful for existing or aspiring managers.


This is an interactive session so come prepared to discuss and practice your skills in a safe, friendly and fun environment. It’s the best way to learn and the day will fly by!


The course lasts 2 days


Each day runs from 9.30-4.30


Venue of your choice

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