Asking for payments can be a little daunting at times. It is absolutely normal to feel uncomfortable or embarrassed at times, and often customers may sound like they are not even in a position to pay. However, by deliberately asking for a payment (phrased in any one of numerous ways we will show you) the chances of actually getting a payment increase by 100%. The old saying of ‘don’t ask, don’t get’ is very true. It often doesn’t matter how you do it, as long as you do it. But we know customers can be emotionally unstable sometimes; they are dealing with all sorts of things (often which they will explain to you at length given half a chance) that stop them from making a payment. At this point it is vital to negotiate effectively. Whether it is a partial payment or a payment plan, getting their agreement and commitment is necessary.

This one-day course will give you practical solutions and tips for getting these results. You will leave this session energised and inspired –eager to make calls, collect monies and feel positive, confident and in control.

We have never had such positive feedback. I will have no hesitation in recommending Ember Real Results to my colleagues and contacts in the future.

- United Utilities

Thoroughly enjoyable and useful. Hard to improve the format.

- SMART Telesales

Excellent trainer delivery.

- Carphone Warehouse