Culture is often intangible but it’s certainly ‘how we do things’ around here. It’s made up of the habits, behaviours, unwritten rules and style of your organisation. It’s demonstrated in how leaders respond in a crisis and how they treat employees and customers at the highest level. This is observed, noted and felt by employees throughout the organisation who look to senior leaders as role models. Culture is felt in how people dress and act at work, and in how they speak about their organisation.
Is it possible to change organisational culture?
Yes, but it doesn’t happen overnight. The process has to start from the top, with the priorities that leaders pay attention to and how they place emphasis on reinforcing the right behaviour and dealing with the less positive.
The starting point to consider is how well you and your team understand your organisation’s vision and values. Can you and your team recall the purpose of your organisation? Is this something that your team believes in and that makes a difference to more than just the bottom line and the shareholders?
In this one-day workshop we will:
- Recognise the component parts of organisational culture and how your organisation compares to some of the brands that have got it right (and wrong!).
- Be aware of your role as a leader in purveying organisational culture from recruitment through to every-day leadership behaviours.
- Understand the relationship between organisational culture and productivity, and where your positives can be identified and negatives minimised.
- Identify the stakeholders that shape your organisational culture, including customers, suppliers and employees.
- Recognise the importance of effective and consistent communication with all stakeholders to direct the desired culture.
- Create an action plan to build a positive team sub-culture within your workplace.
This workshop is suitable for leaders of all levels and experience.
We have never had such positive feedback. I will have no hesitation in recommending Real Results to my colleagues and contacts in the future.
- United Utilities
Thoroughly enjoyable and useful. Hard to improve the format
- SMART Telesales
Excellent trainer delivery.