Social Customer Service Strategy


Social Media changed the way we communicate with our friends, family and
customers forever. In this bespoke workshop your agents will be trained to interact with your customers via Twitter, Facebook and any online communities you may have. We will work with you beforehand to establish the brand voice you are aiming for and collect examples that you do and don’t want your agents follow.

Digital Revolution

The workshop is delivered in a user friendly way to help your teams to make the most of these tools and to ensure you are not left behind in the digital revolution! With lots of practice activities, examples and advice from industry experts, this a vital step to avoiding the mistakes made in social customer service by the biggest names. If British Airways, HMV, Easyjet, Tesco and many more have got it wrong you need your teams to attend this workshop and make sure you are not next!

Getting social

We will take your teams online in the session and review tweets and posts from your live feeds and practice writing answers and replies with prizes for the most creative, humourous, witty or helpful responses!


This session is engaging and interactive and participants enjoy the hands-on approach. They leave feeling clear and committed to delivering a consistent and professional social customer service experience, following in your house style, brand guidelines and online policies and procedures (if you don’t have these in place we can help!)


The course lasts 1 day


Each day runs from 9.30-4.30


Venue of your choice

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