Insight

News, Views and Updates

Webinar Recording: How to Maximize Learning Retention

06th March 2018 Read more

How to get the most from your training budget

02nd March 2018 Read more

An honest mistake – what’s the right thing to do when the customer's wrong?

14th February 2018 Read more

Why Social Customer Service requires special skills

09th February 2018 Read more

On your feet - How to deliver more memorable and effective training!

24th January 2018 Read more

Ember Talks: Maximizing the value in your contact center conversations

23rd January 2018 Read more

WEBINAR: How to maximize learning retention

19th January 2018 Read more

How can an LMS boost business?

16th January 2018 Read more

Why analytics are critical to learning

26th December 2017 Read more

Digital Skills from the front-line

18th December 2017 Read more

Webinar Recording: Growing Contact Center Advisers into Team Leaders

30th November 2017 Read more

Growing Contact Center Advisers into Team Leaders

20th October 2017 Read more