Insight

News, Views and Updates

New e-learning platform set to improve ROI on training and development.

28th September 2017 Read more

What role does coaching play in contact center training?

27th September 2017 Read more

Is job security a thing of the past?

14th July 2017 Read more

Robots are working and its driving business success

10th July 2017 Read more

5 ways to be a customer superhero

31st May 2017 Read more

Have you got what it takes to work in customer service?

22nd May 2017 Read more

What agents should and shouldn’t say

28th March 2017 Read more

Cyborg and Adviser Interaction

07th March 2017 Read more

Can managers really be motivators?

10th February 2017 Read more

The top 2017 success secret - making customer service the lifeblood of your business

31st January 2017 Read more

Back to basics – What customers really want from call centres

15th December 2016 Read more

Ember Group Announces The Acquisition Of Training Consultancy – Real Results

01st December 2016 Read more