Insight

News, Views and Updates

How contact centre technology is driving customer satisfaction…

14th October 2016 Read more

Classic Customer Service Mistakes in the Contact Centre

05th August 2016 Read more

The Real Benefits of Agent Engagement

09th July 2016 Read more

So you're ready to launch Live Chat?

14th June 2016 Read more

Emoji’s in Customer Service – Cheeky or Charming?

03rd June 2016 Read more

Digitization in the contact center – what to keep in mind

23rd May 2016 Read more

You're hired! That's it?

13th May 2016 Read more

Carolyn Blunt makes the inaugral Vcare Top 50 Customer Care Influencers

25th January 2016 Read more

Resolutions Schmesolutions

12th January 2016 Read more

Reducing AHT in your Contact Centre

11th January 2016 Read more

Co-operative Insurance "Do the Right Thing"

17th December 2015 Read more

Can a call touch a soul?

11th December 2015 Read more