Insight

News, Views and Updates

“I’m dreaming of vanilla and salted caramel ice cream!”

29th September 2015 Read more

Learn how Real Results provided "The Balance" for Boots...

25th September 2015 Read more

The Disney Dream, is it really all it’s cracked up to be?

22nd September 2015 Read more

Are you making the best use of Live Chat?

09th September 2015 Read more

The rules don't apply to me - Tales from the towel cabana!

01st September 2015 Read more

Dude, it's just a banana!

26th August 2015 Read more

The Call Center Training Handbook

13th June 2015 Read more

Northern Gas Networks Case Study Published

01st April 2015 Read more

What Sam Smith teaches us about Happiness at Work

04th February 2015 Read more

Is your Contact Center equipped to meet changing Customer Expectations?

04th February 2015 Read more

People Skills At Work: The good, the bad, and the ugly

06th January 2015 Read more

How to get excited about qualitative metrics

06th November 2014 Read more