Insight

News, Views and Updates

What the FCR?

06th October 2014 Read more

The Spaniard, the Kenyan and the call centre agent...what happened next?

02nd October 2014 Read more

"I'm sorry; the system won’t let me...." - Are your systems sabotaging your customer service?

13th July 2014 Read more

Customer Service: Four Ways To Check If Your Business Is Getting It Right

10th July 2014 Read more

How to deal with Customer Service Complaints in 140 Characters

07th July 2014 Read more

Why Tea and Sympathy is Bad for Customer Service

13th June 2014 Read more

Why Do We Still Get Blown Away By Good Customer Service?

10th June 2014 Read more

Looking after No.1

08th February 2014 Read more

Who Cares Wins!

06th February 2014 Read more

How to get 100% in your call quality score every time

27th January 2014 Read more

How to be the best team leader your agents ever have

18th January 2014 Read more

5 Reasons Why I would be proud for my kids to work in a call centre

06th June 2013 Read more