Our Business:

Ember Real Results is growing rapidly, so with this in mind we are looking for a colleague to join our team of professional, enthusiastic and energetic learning consultants.

Ember Real Results is part of the Ember Group, based in Trafalgar Square in London. We are an international learning consultancy with over 14 years’ experience globally, so with this in mind you will need to be comfortable working not only in the UK but also internationally when required, time away can vary on the need of our clients but this can be from a few days away up to a couple of weeks (it’s hard to put our finger on it!).

So why do our clients choose Ember Real Results? Well the clue is in our name of course, but just in case you haven’t quite realised it, we pride ourselves in offering world class impactful learning solutions that deliver ‘real results’ to satisfy our clients’ needs, giving them real value and making a positive impact on their bottom line through performance improvement.

This role will involve working with our clients developing their people’s capabilities through digital learning experiences. We firmly believe in experiential learning that is fun for our learners, so it is important that you have a creative approach to learning whilst ensuring your solutions are results focused.

About the Role:

We work with such a fantastic range of clients across various sectors from Retail to Travel, Hospitality to Utility Providers and Government Sectors to Financial Services. As you can see there is certainly a variety and whilst as a brand we specialise in Contact Centre learning we are certainly not limited to this.

We support organisations with learning interventions for their retail stores, airport employees, field-based employees and office employees for example, so having a varied background is an advantage.   Your main responsibilities will be to:

  • Designing engaging, innovative, memorable learning experiences for our people that have a direct correlation to business strategy and metrics and are designed with the learner and customer in mind.
  • Designing engaging, innovative, memorable learning experiences for our people that have a direct correlation to business strategy and metrics and are designed with the learner and customer in mind.
  • Design exceptional digital interventions based on the needs of the client organisation and the learners
  • You will complete design proposals, plans and storyboards in collaboration with key stakeholders.
  • Keep up to date on latest design and L&D trends and methodologies
  • Design content on a range subjects, including compliance, product, processes and systems.
  • You will be an ambassador of using cutting edge technology to deliver development solutions in order to create award winning solutions.
  • You will work closely with a wide range of stakeholders to ensure your solutions are aligned to the clients objectives.
  • You will build strong relationships with stakeholders both internally and with our clients
  • You will ensure your investment delivers measurable business real results
  • You will present design proposals, detailed design, progress and plans with all stakeholders both internally and externally
  • Your role will be crucial to consult with senior client business stakeholders on digital learning solutions
  • Identify learning and development needs within our client organisation through role analysis, meetings and consultation with business managers and key stakeholders
  • Work in a team to produce award-winning programmes that hit the mark for various levels of employees e.g. Contact Centre Managers, Senior Leaders and Team Managers; as well as front line employees of all ages.
  • Develop effective programmes that inspire, motivate and change behaviours for lasting results.
  • Create inspiring digital learning materials for in-house people development for Ember Group
  • Keep up to date with industry developments by reading blogs, attending events, joining webinars etc.
  • Contribute to the team’s thought leadership in the world of modern L&D.

Your Skills & Experience:

To meet the needs of the business and our clients we thought it would be useful to jot down a few areas that would be required to be successful in this role:

  • Interpersonal skills that enable you to work with people at all levels, motivate others and change people’s attitudes when necessary
  • The ability to communicate effectively with key stakeholders up to Director Level
  • Experience in designing and delivering impactful and results driven learning & development solutions including Sales, Customer Service, Coaching and Leadership interventions
  • Excellent English communication skills both written and spoken
  • Initiative and the ability to offer new ideas both internally for ERR and for our client’s
  • Organisational and planning skills to manage your time and to meet deadlines and objectives
  • Personal commitment to improving your own knowledge and skills
  • Experienced in managing L&D projects from beginning to the end
  • Experience in working in working in L&D from various sectors e.g. hospitality, retail, travel, hospitality and medical would be an advantage
  • Experience of delivering accredited programmes, either as part of apprenticeships and leadership programmes is an advantage
  • The capability at identifying further learning opportunities within a client’s organisation and to then work with the wider ERR team to secure any new opportunities
  • You will have a passion for user-centric design and a track record of designing and delivering excellent digital experiences. You’ll be experienced in developing forward looking, innovative strategies that deliver results quickly. Ability to complete through Training Needs Analysis (TNA) for any proposed online learning solution
  • You will have knowledge of the technical languages and tools required for the learning platform and its content – including HTML5, CSS, JavaScript and the Creative Cloud suite. You will have the visual design skills to turn your thinking into compelling designs and interfaces.
  • Build online learning solutions using a range of authoring tools e.g. Adapt, Articulate etc.
  • Accelerate learning by using instructional design theories and best practice to generate high quality online learning solutions employing a range of media (text, graphics, audio & video)
  • Produce appropriate graphics using a range of tools such as Adobe Creative Cloud Suite
  • You will have a portfolio of work to demonstrate your skills.
  • You will have experience in using user-centric design tools and techniques in your work. For example, focus groups, needs analysis, concept design, scenarios, personas, wire frames and user journeys. Understanding of Design Thinking and Agile methodologies is desirable.
  • You will have extensive client-facing experience. You must be comfortable in taking and making briefs for clients with the confidence to challenge/influence where necessary. You’ll employ excellent interpersonal and communication skills to engage senior stakeholders.
  • You will have experience of marketing and communicating learning initiatives to maximise engagement and participation.
  • You will be commercially focused
  • You will be comfortable delivering within changing environments.
  • You will have a passion for teamwork and collaboration.
  • You will understand the nuances of working in a Professional Services firm although direct experience is not necessary.

The Working Environment:

Learning and development is typically a 9am to 5pm Monday to Friday world. Your working week as standard will be 40 hours usually 8.30am – 5.30pm, however as we work with clients who have not only have people on different time zones but also different shifts sometimes we might need to be flexible with the hours we work and when we work them. As a consultancy business we sometimes need to meet tight deadlines and pull out all the stops, so as a team we all chip in to make things happen so we can deliver outstanding solutions for our clients, this means that flexibility in your working hours is essential.

This successful person would be based in London. We also understand that sometimes we have to work away from home on overnight stays or do long days on client sites, so we do recognise the need for flexible working e.g. occasional days from home if office based.

The Benefits:

A competitive salary will range from £30,000 to £40,000 pa depending on your experience. You will also be eligible for the following attractive company benefits:

  • £5k annual company performance bonus
  • Company Pension Scheme
  • Group life insurance cover
  • Critical illness income replacement
  • Private medical cover
  • There are also optional schemes relating to monthly childcare vouchers and the cycle to work scheme

Ready to join us?

Do you have what it takes to be part of our team? If so we want to hear from you! Simply send your most up to date CV along with a brief introduction on email to: info@emberrealresults.com and one of the team will be in touch if you are shortlisted for the interview process.

Unfortunately due to high volumes of interest we receive, we are unable to reply to everyone or provide individual feedback.