Real Results Training was delighted to contribute to The Call Centre Training Handbook by John P Wilson.

Carolyn Blunt of Real Results Training has contributed to two chapters in The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres (Kogan Page). In this book we discuss two case studies of training we have designed and delivered; one for customer service training with United Utilities and one for government funded pre-employment training in the North West contact centre industry.

You can order a copy of the book online from Amazon using this link. On the Amazon page you will find more information about The Call Centre Training Handbook including the facility to flick through 18 pages of content from the book.

However, if you would like some FREE advice RIGHT NOW on how to maximise performance in your contact centre please fill in the form below and we’ll be in touch right away.

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Alternatively you can call us on +44 161 408 2003 for a no obligation chat! We love to help and share our expertise.

Real Results Training will improve the performance of your organisation. We offer services in all areas of people training and development and are a recognised leader in Customer Service and Contact Centre training. Get one step ahead of everyone else and call now on 0161 408 2003 for details of how we can help your business.