Mike Havard


Mike has over 25 years in customer management strategy and operational delivery and is well known through the industry as a leading authority on strategic and operational innovation. He, and his teams, have delivered customer management consulting and analytics programmes working on transformation for eminent brands worldwide. As Chairman, Mike is responsible for the development of Ember Group and continues to support our business development activity. Mike works closely with many of the industry bodies, sits as a non-exec director for various innovative technology businesses and is an IDM Honorary Life Fellow.

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